general

Our services, product, deliveries and offers belong exclusively to our terms and conditions provided here in detail. Any deviating terms and conditions from the customer itself shall explicitly require our written consent.

confidentiality

new/era/mabs guarantees confidentiality of all customer data and informations delivered by the customer related to the product or service ordered by the customer. The policy of how we protect your data is declared on our website in our privacy policy. With every customized antibody generation an individual R&D contract is signed by both parties.

orders

Orders can be placed by email. Our contact data are stated on our website. Our antibody products can also be ordered via different distributors. This process of ordering is subject to the individual terms and conditions of the distributor. An order has to be confirmed by the customer in written form via email stating the full invoice and delivery address. With this order, the customer accepts our terms and conditions.

pricing

The customer will get a quote tailor-made to the customerĀ“s specifications. The prices on the quote are stated in Euro and are exclusive of value added tax. The german VAT of 19% is stated separately on the quote. Payments are due directly after delivery. For some positions the payment has to be done in advance. If so, this information is marked on the quote. Prices are subject to change without notice.

shipment

Products are shipped according to their storage temperature. Antibodies and recombinant proteins are shipped on Blue ice or at -20Ā°C. Cell aliquots are shipped on dry ice. The delivery date will be communicated to the customer after pick up together with the tracking ID. Costs for shipment and packaging shall be paid by the customer and is stated separately on the invoice.

animals

Immunizations are performed according to the international ethical guidelines and approved by the Brandenburg Ministry of Environment , Health and Consumer Protection. Only healthy animals are used for immunization and animal work is in accordance with the European FELASA standards for animal welfare.

laboratory work

All experimental work we do is in accordance to good laboratory practice. Our company is certified with DIN ISO9001 and is audited regularly. We offer individual consulting of customers projects with regard to immunization or selection strategies but we do not guarantee, that these consultation will lead to a product working in the customers application.

warranty

We do not guarantee that the products we deliver will work in the customers applications. All antibodies we deliver are for research use only. We will perform the working steps provided in the quote and bill these steps accordingly. There is no guarantee given by new/era/mabs for the final product of the customer. Any reclamation needs to be done immediately within 5 days after delivery. If not, the delivered products or services are accepted.

product use

The products we sell are for research use only. The customer must test all products and services in his own applications to determine specific working concentrations.

ownership

The products and services delivered shall remain property of new/era/mabs GmbH until the price has been fully paid.